Support

Contact us

The fastest way to reach the Kaki team is by email: support@kakiapp.co. Please include your account email, what you were trying to do, and any booking or order reference so we can help quickly.

We aim to reply within 1–2 business days. Payment and refund questions may take a little longer while we check with the venue, organiser, or our payment gateway.

Common help topics

Account & sign-in

Kaki uses email one-time codes plus Google and Apple sign-in. If you can’t receive your code, check your spam folder and that your email is correct, then try again. Still stuck? Email us and we’ll verify your identity and help you back in.

Bookings & tournaments

You can view and manage your table bookings and tournament registrations in the app. Cancellation windows and no-show rules are set by each venue or organiser and shown when you book. For changes outside those windows, contact the venue or reach out to us.

Payments & refunds

Payments are processed securely by our gateway (Pivot) via QRIS, e-wallet, or card — Kaki never stores your card details. If a payment failed but you were charged, or you believe you’re owed a refund, email support@kakiapp.cowith your order reference and we’ll investigate. Refunds follow the venue’s or organiser’s policy and go back to your original payment method.

Deleting your account

You can delete your account and data from Settings → Account → Delete account in the app, or by email. Full details are on our Account & Data Deletion page.

Reporting a user or content

To report harassment, spam, or content that breaks our Community Guidelines, use the in-app report and block tools or email us with details.

For venues & hosts

Running a venue on Kaki for Hosts? Email support@kakiapp.coand note that you’re a host so we can route your request to the right team.

More information

• Privacy Policy
• Terms of Service
• Community Guidelines
• Account & Data Deletion
• Cookie Notice